At Shoenoralis, we focus on delivering quality footwear to our community within Hong Kong. This document outlines our logistical procedures to ensure you understand every step of your order’s journey. Our policy is written to be transparent, professional, and in full compliance with the Sale of Goods Ordinance (Cap. 26) and the Supply of Services (Implied Terms) Ordinance (Cap. 457) . We have designed our shipping operations to meet the rigorous standards of global digital platforms, ensuring a reliable experience for every shopper.
Timing is essential when you are looking forward to a new pair of shoes. We have established a reliable timeline that balances accuracy with speed. Our shipping process is divided into two distinct phases to ensure your package is handled correctly from the moment you place your order until it reaches your doorstep.
1. Internal Order Packaging (1 Business Day) Once your order is received through our website, our warehouse team begins the fulfillment process. We dedicate 1 business day to order packaging.
During this time, we perform a quality check to ensure the footwear is in its intended condition and matches the size and style you selected. Once the item is boxed and labeled, it is prepared for pickup by our local logistics partners. This internal day is vital for maintaining the high standards we set for our products.
2. Transit and Delivery (2 to 3 Business Days) After the package leaves our facility, the transit phase begins. For all locations within Hong Kong, the delivery timeline is 2 to 3 business days . Our logistics network is optimized for the local geography, allowing us to navigate various districts efficiently.
Total Estimated Arrival: When you combine these two phases, you can expect your Shoenoralis package to arrive within 3 to 4 business days from the time of your purchase.
**Please note that "business days" refers to Monday through Friday. We do not process or deliver orders on Saturdays, Sundays, or Hong Kong public holidays. By focusing exclusively on the Hong Kong region, we ensure that our transit times remain consistent and predictable for our local customers. **
We believe in a straightforward shopping experience where the price you see is the price you pay. Many online stores add extra costs during the checkout process or upon delivery, but Shoenoralis maintains a policy of total transparency.
We provide standard delivery for all orders across Hong Kong at no cost to the customer. There are no shipping fees, handling charges, or fuel surcharges. Whether you are ordering a single pair of sneakers or multiple items, the delivery is on us.
In the event that a return is necessary due to a damaged or incorrect item, we do not charge a restocking fee. We believe that if an error occurs on our end, the customer should not have to pay an administrative fee to rectify the situation.
As we operate exclusively on a Cash on Delivery (COD) model, the payment happens at your doorstep. The amount you pay the courier will be the exact total displayed on your order confirmation email. There are no "hidden" processing fees for using the COD service. This model ensures that you only pay once the product has physically arrived at your location, providing an extra layer of security and trust in the transaction.
We understand that our customers have active lives and may not always be available the moment a courier arrives. Our delivery process is designed to be flexible and communicative to ensure your package is received safely.
Since our business relies on the COD model, the courier needs to meet with someone to collect the payment and hand over the footwear. Majority of our logistics partners will attempt to contact you via the phone number provided at checkout before arriving at your address. This helps coordinate a time when you or a designated representative is available.
If no one is available to receive the package and provide payment during the first attempt:
It is important to note that order cancellation is only possible while the product is still in our warehouse. Once the item has been handed over to the logistics team and is in transit, the delivery must be completed. We ask that you ensure someone is available at the shipping address to facilitate the payment and receipt of your order.
Your privacy is a priority at Shoenoralis. We handle all personal information in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. To get your order from our warehouse to your door, we must share limited information with our delivery partners.
We only provide the data that is functionally necessary to complete the delivery. Our logistics partners are prohibited from using your contact information for any purpose other than fulfilling the specific delivery of your Shoenoralis order. We do not sell your address or phone number to third-party marketing firms. Once the delivery is complete and the transaction is finalized, the courier’s need for your data ends.
If you have concerns about how your information is stored or used, you can always contact us at help@shoenoralis.com. We are committed to maintaining a secure environment for all our users.
Shoenoralis operates solely within the Hong Kong Special Administrative Region. This geographic focus is a deliberate choice that allows us to manage our 2-3 business day delivery window with high precision. By not shipping internationally, we avoid the complexities of customs, duties, and long-distance transit that often result to delays and hidden costs for the consumer.
Our shipping policy is built to respect the Supply of Services (Implied Terms) Ordinance (Cap. 457) . This means we perform our delivery services with reasonable caution and skill. We choose our logistics partners based on their ability to handle footwear safely and their reputation for professional conduct at the customer's doorstep.
To ensure a smooth shipping process, we rely on the accuracy of the information provided by the user. Please double-check your street address, building name, and floor/apartment number before finalizing your order. Accurate details prevent delays and ensure that our "1 business day for packaging and 2-3 business days for transit" timeline is successfully met.
We are here to ensure that your experience with Shoenoralis is positive from start to finish. If you have any questions about the status of your shipment or if you need to update your contact details before an order is dispatched, our support team is ready to assist.
Our team monitors all inquiries and aims to provide clear, helpful responses within 24 to 48 hours. Whether you are checking on a delivery or asking for clarification on our COD process, we consider every inquiry with professionalism.
We value your business and work hard to ensure that Shoenoralis remains the preferred choice for footwear in Hong Kong through reliable shipping and transparent policies.