This document explains how Shoenoralis manages personal information for our users in Hong Kong. We follow the Personal Data (Privacy) Ordinance (PDPO) to ensure your details remain protected. Our goal is to provide a clear understanding of how we operate while meeting the standards required for digital platforms.
We believe that transparency is the foundation of a functional relationship between a business and its community. By using our website, you agree to the practices described in this guide.
When you visit our website to browse footwear, we collect specific details to help the site function. We categorize this information into two main areas: information you provide to us directly and information we gather through your use of our platform.
Personal Details Provided by You: If you create an account or make a purchase, we ask for your name, shipping address, and phone number. This allows us to send your shoes to the right place and contact you if there is an issue with the delivery.
We also collect your email address to send order confirmations and updates. We do not store sensitive payment details on our local servers; instead, we use recognized payment processors to handle those transactions securely.
Electronic and Procedural Data: We use cookies and similar tools to see which styles you view. This involves gathering your IP address, browser type, and device information. This data helps us understand which shoe designs are popular in the Hong Kong market.
It also allows the website to load efficiently on your specific device. We also track how long you spend on certain pages to improve the layout of our shop.
Communication Records: If you send us an email at help@shoenoralis.com , we keep a record of that conversation. This is helpful for resolving any questions regarding your order status, size preferences, or return requests.
Keeping these records ensures that if you contact us again, we have the history of your previous concerns to provide a faster and more accurate response. We only ask for the specific details needed to complete your request. We do not gather details that are not essential for your shopping experience.
We work with external platforms like Google to show our products to people who might enjoy them. These platforms use small files to recognize your browser and understand your interests based on your activity across the internet.
Personalized Suggestions: This is how you might see a pair of sneakers you viewed on our site appearing as an advertisement on another website later. This process uses anonymized data points rather than your actual identity.
It allows us to reach people in Hong Kong who are genuinely looking for new footwear styles.
Managing Your Choices: You have full control over this process. You can change your ad settings within your Google account or adjust your browser to block cookies entirely. We do not share your private identity, such as your name or home address, with advertisers; they only see anonymized browsing patterns. This helps us show you relevant footwear rather than items you have no interest in.
Furthermore, we use these insights to measure the effectiveness of our marketing, ensuring we do not display repetitive or annoying advertisements to our visitors. Our approach to advertising is designed to be helpful rather than intrusive, following all applicable rules for digital marketing and data usage.
We take the security of your information seriously. Shoenoralis uses industry-standard encryption to protect your data during every transaction. We understand that shopping online requires a high level of trust, and we maintain that trust through the following methods:
Access Control and Staff Training: Only specific team members who need to process your order can see your address or contact info. Our staff is trained on the importance of data privacy and the specific requirements of the PDPO.
This internal policy ensures that your information is not handled by anyone without a valid business reason.
Safe Storage and Encryption: Digital information is kept on secure servers that are monitored around the clock to prevent unauthorized access.
We use Secure Sockets Layer (SSL) technology to encrypt the data transferred between your browser and our website. This means that even if data were intercepted, it would be unreadable.
Compliance with Hong Kong Law: Our methods align with the PDPO standards in Hong Kong, ensuring that your rights are respected. We do not sell your personal information to third parties for their own marketing purposes.
While no online system is entirely immune to risks, we use modern tools to reduce any chance of data issues. We regularly review our safety protocols to stay current with digital security trends and to ensure that our protective measures remain effective against new types of online threats.
If you want to see what information we have on file for you, or if you wish to update your details, our team is ready to assist. Under the PDPO , you have the right to request access to your personal data and to ask for corrections if the information we hold is inaccurate.
Email Support: You can reach us at the following address: help@shoenoralis.com.
Operational Hours: Our support team monitors this inbox from Monday to Friday, between 9:00 AM and 6:00 PM Hong Kong Time . We aim to respond to all inquiries regarding data privacy within two business days.
Whether you want to delete your account, withdraw your consent for marketing, or simply ask how a specific piece of data is stored, we provide clear answers without complex jargon.
We value the trust you place in Shoenoralis and work hard to maintain a transparent relationship with every customer. Our commitment is to ensure that your shopping experience is not only pleasant but also secure and respectful of your personal boundaries. If there are ever changes to how we handle data, we will update this guide to keep you informed.